{"id":3334,"date":"2018-01-03T19:44:12","date_gmt":"2018-01-03T19:44:12","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3334"},"modified":"2022-09-06T18:52:12","modified_gmt":"2022-09-06T18:52:12","slug":"rpaai-project-leadership-%e2%80%93-working-with-it-and-external-partners","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2018\/01\/rpaai-project-leadership-%e2%80%93-working-with-it-and-external-partners\/","title":{"rendered":"RPA\/AI Project Leadership \u2013 Working with IT and External Partners"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

Robotic Process Automation (RPA) and Artificial Intelligence<\/a> (AI) solutions hold promise to completely change how work gets done across the enterprise, with a significant impact on Shared Service work processes. \u00a0Instead of building custom technology solutions, RPA\/AI allows companies to automate routine work processes that require access and manipulation of information from different systems or applications.\u00a0 While these capabilities are game-changing, if the solutions are flexible and user-friendly, what is the appropriate role for IT and external partners?\u00a0 \u00a0Are they needed, and to what extent are their services either required or valuable<\/a>?<\/span><\/p>\n

When questions like this come up, it can be helpful to have clear insight into the approaches taken by peers, including details of why the approach was selected.\u00a0 Fortunately for members of Peeriosity, it is easy to get objective and unbiased feedback from peers who are interested in sharing their views and helping a colleague, with the option for participants to see the identity of others, and with the ability to easily contact peers using Peer MailTM<\/sup>, an e-mail tool that is integrated into the Peeriosity solution.<\/span><\/p>\n

iPollingTM<\/sup> Results Review<\/strong><\/span><\/p>\n

Recently, Peeriosity\u2019s iPollingTM<\/sup> was used to explore the structure of RPA\/AI implementation leadership, and the type of implementation resources that are being used. Responses were posted in real-time, with visibility to company responses available to all Peeriosity members, allowing for direct communication with peers using Peeriosity\u2019s integrated Peer MailTM<\/sup> capabilities.<\/span><\/p>\n

The first poll question looked at the overall RPA\/AI implementation leadership structure being utilized by the companies participating in the research.\u00a0 The vast majority of companies (90%) depend upon the process areas to provide leadership, with 58% of those using a significant level of IT support and 32% having just a limited IT involvement in this area.\u00a0 Just 10% of the companies have overall implementation leadership coming out of IT.\u00a0<\/span><\/p>\n

Based on discussions with members, while you might be able to launch a pilot without significant IT involvement, creating a pilot that is sustainable in the long term, and ramping up to greater scale and volume, can only really be completed successfully with support from IT.\u00a0 Here are the details:\u00a0<\/span><\/p>\n

\"iPolling;<\/p>\n

With regards to the type of implementation resources being utilized, 74% report using a mix of internal and external resources, with 21% indicating that resources are primarily internal. Again, based on discussions with members, while building expertise internally is a good idea, don\u2019t be misled by the notion that having a few process experts complete several weeks of training is all that is required to be competent.\u00a0 External resources are likely needed to get started, and because all of the major developers are focused on their own ramp-up issues, this means working with external partners who have acquired expertise in the developer\u2019s solutions. Only 5% indicated that no external resources were being used.\u00a0<\/span><\/p>\n

\"iPolling:<\/p>\n

Unlike traditional benchmarking, Peeriosity\u2019s iPollingTM<\/sup> capabilities allow members to very quickly examine this issue in detail, providing a range of experiences and viewpoints that can be reviewed to develop an appropriate and workable answer.\u00a0 Tapping into the experience of peers eliminates guesswork and allows members to quickly access the collective experiences of a large community of users who are facing the same challenges.<\/span><\/p>\n

Here are some representative comments from responding companies:<\/span><\/p>\n