{"id":3293,"date":"2017-12-11T18:32:43","date_gmt":"2017-12-11T18:32:43","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3293"},"modified":"2022-09-06T19:15:52","modified_gmt":"2022-09-06T19:15:52","slug":"sharepoint-turning-technology-support-into-an-end-to-end-service","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2017\/12\/sharepoint-turning-technology-support-into-an-end-to-end-service\/","title":{"rendered":"SharePoint: Turning Technology Support into an End-to-End Service"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

The use of collaboration software, such as SharePoint<\/a>, has been growing in popularity over the past few years in many Shared Services operations.\u00a0 While how it is being utilized can vary significantly among companies, many innovative applications have been created that have improved processes and enhanced communication.<\/span><\/p>\n

While most Shared Services organizations just use SharePoint to enhance their internal operation, this research abstract looks at a company that is utilizing SharePoint to create an end-to-end technology support service, in addition to improving their overall Shared Services operation.<\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

On a recent Peeriosity PeercastTM<\/sup>, a global manufacturing company with 40,000 employees and over $15 billion USD in annual revenue, shared their experiences utilizing SharePoint in their Global Business Solutions operation.\u00a0 Currently reporting into Global Business Operations as a group called Knowledge Management & SharePoint, this organization originally was part of IT, where SharePoint was used as an enterprise-wide document repository tool.\u00a0 In 2016, it then transitioned into Global Business Solutions, where it was intended to support the enterprise as part of an end-to-end service.\u00a0 Now, in 2017, this group has designed and is now launching a Knowledge Management strategy<\/a> for the company. \u00a0They believe this will truly make a difference in the way people think about sharing information and collaborating across the entire organization.<\/span><\/p>\n

The services provided by the Knowledge Management & SharePoint group include the following:<\/span><\/p>\n