{"id":3263,"date":"2017-11-15T20:52:31","date_gmt":"2017-11-15T20:52:31","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3263"},"modified":"2022-09-06T19:26:55","modified_gmt":"2022-09-06T19:26:55","slug":"the-impact-of-culture-on-shared-service-performance-and-retention","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2017\/11\/the-impact-of-culture-on-shared-service-performance-and-retention\/","title":{"rendered":"The Impact of Culture on Shared Service Performance and Retention"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

The best Shared Services organizations deliver value to their customers by carefully balancing cost and service levels, with the objective of gaining efficiencies beyond consolidation through reengineering<\/a> and continuous improvement efforts<\/a>.\u00a0 With the primary levers of People, Process, and Technology, \u201cgetting the people part right\u201d is a critical component, where nothing is more important than having employees with the right mindset and focus to achieve superior performance.<\/a><\/span><\/p>\n

Company Experience<\/strong><\/span><\/p>\n

A PeercastTM<\/sup> discussion in our Shared Services Leadership research area<\/a> featured a company that took a proactive approach to developing the culture of the Shared Services organization.\u00a0 Because of the close proximity of the company\u2019s business units, the implementation was \u201cbrownfield\u201d, with many positions filled by current employees.\u00a0 To get the most from new systems, new leadership, and a new location, it was important to create a different culture and employee attitude that was a distinct shift from the work norms of the past.\u00a0<\/span><\/p>\n

Here are examples of learning they discovered on their journey:<\/span><\/p>\n

What to do:<\/span><\/p>\n