{"id":3104,"date":"2017-08-11T17:56:00","date_gmt":"2017-08-11T17:56:00","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=3104"},"modified":"2022-09-06T21:49:51","modified_gmt":"2022-09-06T21:49:51","slug":"outsourcing-the-order-to-cash-process-2","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2017\/08\/outsourcing-the-order-to-cash-process-2\/","title":{"rendered":"Outsourcing the Order-to-Cash Process"},"content":{"rendered":"

Introduction<\/strong><\/span><\/p>\n

The past decade of Business Process Outsourcing (BPO)<\/a> has seen the growth of a multi-billion dollar industry that has its share of successes, notable failures, and many experiences that fall somewhere in between. Outsourced provider employees can be \u201coffshore\u201d, \u201cnear-shore\u201d, or \u201conshore\u201d, using either new staff or, in some cases, re-badging the existing workforce.\u00a0\u00a0 Interestingly, the growth and acceptance of BPO follow many of the same patterns that were true for Shared Services, including a reluctance to transfer customer-facing work processes.\u00a0 As one example, Order-to-Cash processes have only recently gained widespread acceptance in Shared Services; a possible future trend for what is acceptable for outsourcing.\u00a0<\/span><\/p>\n

iPollingTM<\/sup> Results Review<\/strong><\/span><\/p>\n

A recent iPollingTM <\/sup>question explored the frequency of outsourcing Order-to-Cash processes<\/a> and the overall strategy for outsourcing customer-facing work activities.\u00a0 The results for the first question show that 34% of member companies currently have a significant (17%) or moderate (17%) level of outsourcing in Order-to-Cash. \u00a0In addition, 33% have a limited outsourcing scope and 33% have not outsourced at all in O2C.\u00a0\u00a0 It is interesting to note that no companies have outsourced the entire Order-to-Cash process.<\/a><\/span><\/p>\n

\"iPolling:<\/p>\n

The second polling question explored the current status of outsourcing customer-facing processes<\/a> within Order-to-Cash, with 13% having implemented this on a wide basis and another 13% on a limited basis.\u00a0 While an additional 17% are currently evaluating this option, the remaining 57% have already evaluated this type of outsourcing and chose not to do so.\u00a0<\/span><\/p>\n

\"iPolling:<\/p>\n

Here are some comments from iPollingTM<\/sup> participants:<\/span><\/p>\n