{"id":2773,"date":"2016-11-15T22:52:46","date_gmt":"2016-11-15T22:52:46","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2773"},"modified":"2022-07-14T22:36:06","modified_gmt":"2022-07-14T22:36:06","slug":"generating-enthusiasm-and-driving-change-in-a-mature-shared-services-operation","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2016\/11\/generating-enthusiasm-and-driving-change-in-a-mature-shared-services-operation\/","title":{"rendered":"Generating Enthusiasm and Driving Change in a Mature Shared Services Operation"},"content":{"rendered":"

When we look at the lifecycle stage for our member companies, while 14% consider themselves \u201cNew & Emerging\u201d, another 78% report they are either \u201cFully Operational\u201d or \u201cMature\u201d.\u00a0 So if you\u2019re like most of our members, there is every chance that it\u2019s been years since your company\u2019s Shared Services organization was first created, and there is now a solid operation in place delivering consistent value to the company.\u00a0 While you may be satisfied with the progress up to this point in time, you know that Shared Services needs to continue to evolve and improve in order to remain viable and relevant.\u00a0<\/span><\/p>\n

The scenario described above is an ongoing challenge that is very real for many leaders across the globe that oversee mature Shared Services operations.\u00a0 Although stability is a great attribute as it relates to technology infrastructure, process design, and even the team members that are the foundation of the Shared Services organization, it can lead to a lack of both innovation and enthusiasm within the operation<\/a>.\u00a0 While the proper manner in which to address this issue can vary significantly between companies based upon the overall corporate culture, the sub-culture found within Shared Services, and the general attitude of senior leadership towards Shared Services<\/a>, the common denominator is that this challenge definitely needs to be addressed.<\/span><\/p>\n

A recent Peeriosity PeercastTM<\/sup> featured a major food products company based in North America with extensive operations across the globe.\u00a0 With a mature Shared Services operation that is providing services in Finance, HR, Procurement, Administration, and Marketing, this cross-functional organization has a significant impact on the rest of the company.\u00a0 As this Shared Services operation took a hard look at itself as the result of a change in leadership in 2015, it discovered several important things, including these factors related to its customer<\/a> base:<\/span><\/p>\n