{"id":2753,"date":"2016-10-21T16:20:33","date_gmt":"2016-10-21T16:20:33","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2753"},"modified":"2022-07-18T17:40:56","modified_gmt":"2022-07-18T17:40:56","slug":"making-the-case-for-robotic-process-automation-in-shared-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2016\/10\/making-the-case-for-robotic-process-automation-in-shared-services\/","title":{"rendered":"Making the Case for Robotic Process Automation in Shared Services"},"content":{"rendered":"

Robotic Process Automation (RPA) is the \u201cTerm of the Year\u201d that, if you believe all of the publicity, might be a strong candidate for the \u201cTerm of the Decade\u201d.\u00a0 While there are some pure-play Robotic Process Automation providers<\/a>, if you attend a conference or take a look at anyone\u2019s updated marketing materials, you would get the impression that every solution in the market is making the case that they are also deserving of the RPA label.\u00a0 If your starting point is \u201cWhat is it?\u201d you might discover that getting to a decision on whether or not RPA should be a priority becomes even more complicated.<\/span><\/p>\n

A recent PeercastTM<\/sup> in the Shared Services Leadership research area<\/a> featured a $20B company with multi-functional Shared Services providing a wide range of administrative services, including Purchase-to-Pay<\/a>, Hire-to-Retire, Record-to-Report, and Direct Support Services.\u00a0 The company is recognized as one of the early adopters of RPA and its experience to date has been overwhelmingly positive.\u00a0<\/span><\/p>\n

Attending the Peercast was a unique opportunity for members to gain insights without having to filter out any hype or spin, or fend off the flurry of follow-up calls from vendors intent on meeting monthly sales targets.\u00a0 Because Peercasts are professionally-facilitated discussions between peers who are each practitioners working as employees of large companies across a wide range of industries, the only motivation of presenters or member attendees is to get to the truth as quickly and painlessly as possible.\u00a0 To attend a Peercast, your company must have a membership with Peeriosity, and consultants and vendors are specifically excluded from membership.\u00a0<\/span><\/p>\n

To get started, the featured company formed a small research team to complete online research of available solutions, followed by interviews with RPA vendors.\u00a0 Requirements identified included:<\/span><\/p>\n