{"id":2530,"date":"2016-03-28T23:49:03","date_gmt":"2016-03-28T23:49:03","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2530"},"modified":"2022-08-03T07:21:11","modified_gmt":"2022-08-03T07:21:11","slug":"creating-a-customer-focused-shared-services-operation","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2016\/03\/creating-a-customer-focused-shared-services-operation\/","title":{"rendered":"Creating a Customer-Focused Shared Services Operation"},"content":{"rendered":"<p><span style=\"font-size: medium;\">Without a specific and deliberate focus on the customer, a Shared Services operation is little more than an <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2018\/05\/employee-contact-center-structure-and-level-of-automation\/\">internal processing center<\/a>, regardless of the type of services it provides or it&#8217;s level of proficiency in doing so.\u00a0 The bottom line is that ultimately delighting the customer on a consistent and ongoing basis is the one and only accurate measurement of a truly successful Shared Services organization.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Recently, the company featured on a <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/shared-services-leadership\/\">Peeriosity Shared Services Leadership<\/a> Peercast<sup>TM<\/sup> shared its story of opening a new Shared Services operation that now provides 23 services across four process towers, with nearly 900 employees.\u00a0 This Peercast looked at how the initial design and implementation took place, with particular focus on how the needs of the customer drove its overall strategy and configuration.<\/span><\/p>\n<p><span style=\"font-size: medium;\">A key component of this company\u2019s efforts, and eventual success, in creating a customer-focused Shared Services operation from the ground up was its adoption of a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business called ITIL, which was originally developed by the UK Government&#8217;s Central Computer and Telecommunications Agency (CCTA).\u00a0 While originally designed for IT operations, the concepts and methodologies were easily adapted by the featured company to fit with the creation of a Shared Services center.<\/span><\/p>\n<p><span style=\"font-size: medium;\">The basic framework of the ITIL methodology is as follows:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: medium;\">Add value for the customer by <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2013\/10\/aligning-shared-business-services-performance-to-enterprise-strategy\/\">aligning services<\/a> directly with what they need.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Gain efficiencies and effectiveness with a common approach by leveraging a framework of best practices.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Communicate and be understood by adopting a common language for the creation and management of services (internally\/externally).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: medium;\">Emphasis is placed on making a major shift from discrete processes to focused services, which greatly enhances the capabilities of the Shared Services operation.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Another key aspect of this company\u2019s approach to creating a customer-focused service center was the extent to which they defined their customers.\u00a0 Each was classified into one or more of the following roles:<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>User<\/strong> \u2013 Any individual who uses a specific service.\u00a0<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Buyer<\/strong> \u2013 Those with the expertise to balance service content, service Levels, and service cost.\u00a0 Typically a direct report to a senior executive.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Payer<\/strong> \u2013 Those who plan, budget, review, and manage chargebacks.\u00a0 Typically a Controller or <a href=\"https:\/\/www.investopedia.com\/terms\/c\/cfo.asp\" target=\"_blank\" rel=\"noopener\">CFO<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Stakeholders<\/strong> \u2013 Those who are being measured on the net business contribution of the services provided.\u00a0 Typically senior executives.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Process Partner<\/strong> \u2013 Organizations which the provider is reliant upon for the end-to-end delivery of a service, such as IT, ERP platform, suppliers, and vendors.<\/span><\/p>\n<p><span style=\"font-size: medium;\">The presenter then shared a wealth of information regarding governance, customer relations, and communication, all of which can be found on the Peeriosity member website.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Reviewing now the results of a related poll created using Peeriosity\u2019s iPolling<sup>TM<\/sup> technology, the first question looked at where Shared Services could gain the most value from increased customer engagement.\u00a0 Working together with customers on efficiency\/quality issues was the most popular response, with 33% of the companies responding in that manner.\u00a0 This was closely followed by 24% by developing\/enhancing relationships with individuals.<\/span><\/p>\n<p><img class=\"aligncenter\" 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\" alt=\"\" \/><\/p>\n<p><span style=\"font-size: medium;\">Clearly, all of the approaches listed in the response key can favorably impact customer engagement and should be monitored on a regular basis to ensure adequate attention is being given to them.<\/span><\/p>\n<p><span style=\"font-size: medium;\">The second poll question then addressed the degree of satisfaction that the surveyed companies had with their overall level of customer engagement.\u00a0 Interestingly, only 20% were \u201cVery Satisfied\u201d, with the majority (50%) being \u201cSomewhat Satisfied\u201d.\u00a0 While it appears that some companies have made good progress in this area, the majority have some work ahead of them to improve levels of engagement with their internal customers.<\/span><\/p>\n<p><img class=\"aligncenter\" 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\" alt=\"\" \/><\/p>\n<p><span style=\"font-size: medium;\">Some poll comments shared by the participating Peeriosity members provide additional insight:<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Manufacturing Member:<\/strong> Always a delicate balancing act, determining how much to spend interacting with the customer and getting the time to spend with the customer is always a challenge, given everyone&#8217;s demanding schedules.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Other Industry Member:<\/strong> Customers expect to have fast answers and to be right the first time, regular general communications by us and also other departments expect their standard reports on time (like AP month-end reports). With this, we reach a 98% of satisfaction rate.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Real Estate &amp; Construction Member:<\/strong> Internal customer relationships are critical in a Shared Services environment and all of the options are applicable to a certain degree, but efficiency and quality are fundamental in making sure the relationship remains a positive one.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Manufacturing Member:<\/strong> We still see much potential for improved process execution. The challenge is to find more time to devote to the root cause\/corrective action efforts.<\/span><\/p>\n<p><span style=\"font-size: medium;\">How customer-focused is your company\u2019s Shared Services operation?\u00a0 Are there opportunities to significantly improve in this critical area?<\/span><\/p>\n<p><span style=\"font-size: medium;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/span><\/p>\n<div>\n<p>_________________________________________________________________________<\/p>\n<\/div>\n<p><span style=\"font-size: medium;\">\u201cPeercasts<sup>TM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolling.<\/span><\/p>\n<div>\n<p><span style=\"font-size: medium;\">Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/span><\/p>\n<\/div>\n<p><span class='st_linkedin_large' st_title='Creating a Customer-Focused Shared Services Operation' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2016%2F03%2Fcreating-a-customer-focused-shared-services-operation%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Creating a Customer-Focused Shared Services Operation' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2016%2F03%2Fcreating-a-customer-focused-shared-services-operation%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Creating a Customer-Focused Shared Services Operation' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2016%2F03%2Fcreating-a-customer-focused-shared-services-operation%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Without a specific and deliberate focus on the customer, a Shared Services operation is little more than an internal processing center, regardless of the type of services it provides or it&#8217;s level of proficiency in doing so.\u00a0 The bottom line is that ultimately delighting the customer on a consistent and ongoing basis is the one [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Creating a Customer-Focused Shared Services Operation' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2016%2F03%2Fcreating-a-customer-focused-shared-services-operation%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Creating a Customer-Focused Shared Services Operation' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2016%2F03%2Fcreating-a-customer-focused-shared-services-operation%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Creating a Customer-Focused Shared Services Operation' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2016%2F03%2Fcreating-a-customer-focused-shared-services-operation%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO 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