{"id":2395,"date":"2015-11-17T20:54:58","date_gmt":"2015-11-17T20:54:58","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2395"},"modified":"2022-08-04T10:54:28","modified_gmt":"2022-08-04T10:54:28","slug":"successfully-implementing-a-continuous-improvement-program-in-order-to-cash","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2015\/11\/successfully-implementing-a-continuous-improvement-program-in-order-to-cash\/","title":{"rendered":"Successfully Implementing a Continuous Improvement Program in Order-to-Cash"},"content":{"rendered":"<p><span style=\"font-size: medium;\">The large number of processes found in a typical <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/accounts-receivable\/\">Order-to-Cash operation<\/a> lends themselves very well to being the focus of a Continuous Improvement program.\u00a0 The challenge companies often face is implementing the program properly and then actively nurturing it on a go-forward basis.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Recently on a Peeriosity Peercast<sup>TM<\/sup>, a major consumer products company with operations across the globe shared their experiences with Continuous Improvement since the program was formally introduced to their Order-to-Cash operation several years ago.\u00a0 As part of a much broader Shared Services organization with a wide variety of process areas included within its <a href=\"https:\/\/www.investopedia.com\/terms\/s\/scope.asp\" target=\"_blank\" rel=\"noopener\">scope<\/a>, this Order-to-Cash operation also provides a broad range of services, including the following:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: medium;\">Customer Service<\/span><\/li>\n<li><span style=\"font-size: medium;\">Transportation Planning<\/span><\/li>\n<li><span style=\"font-size: medium;\">Export Order Management<\/span><\/li>\n<li><span style=\"font-size: medium;\">Billing \/ Collections<\/span><\/li>\n<li><span style=\"font-size: medium;\">Cash App \/ Deduction Management<\/span><\/li>\n<li><span style=\"font-size: medium;\">Customer Contract\u00a0 \/ Trade Funds Administration<\/span><\/li>\n<li><span style=\"font-size: medium;\">Broker Contracts Administration<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: medium;\">As part of a company-wide Continuous Improvement effort called \u201cComprehensive Continuous Improvement (CCI)\u201d, the definitions of the types of potential savings were broken into two classifications:<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Cost Savings<\/strong> &#8211; Actions taken to reduce current costs, which impact year-on-year actual P&amp;L results.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Examples: Negotiated savings on existing goods or services and energy conservation programs resulting in lower operating expenses.<\/span><\/p>\n<p><span style=\"font-size: medium;\"><strong>Cost Avoidance &#8211; <\/strong>Actions taken to prevent current or future costs from increasing.\u00a0 Examples: Additional services provided at no additional cost and elimination of a price increase on existing goods or services.<\/span><\/p>\n<p><span style=\"font-size: medium;\">The leadership of the Shared Services organization as a whole developed a range of targeted cost savings, as well as a stretch target.\u00a0 All Shared Services employees, including those in Order-to-Cash, were provided with the necessary training and each was given both a time savings target and a cost savings target that were tied to their annual performance review.\u00a0<\/span><\/p>\n<p><span style=\"font-size: medium;\">Using such tools as brainstorming, Kaizen Blitz events, and process mapping, the Order-to-Cash organization was able to contribute significantly to the overall Shared Services cost savings target, with savings of well over $1M USD being achieved each year.\u00a0 The feature company then shared their CCI scorecard, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2020\/05\/process-improvement-methods-and-tools-in-shared-services\/\">process improvement action template<\/a>, and details about two specific cost savings projects from the Order-to-Cash process areas.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Looking at the results of two iPolling<sup>TM<\/sup> questions related to this Peercast, the first question asked companies to identify what the primary formal process improvement methodology was for the Billing process.\u00a0 Lean Six Sigma was the most popular response, at 36%, followed by a hybrid model (21%) and no formal methodology (21%).\u00a0 While not required to effectively carry out a Continuous Improvement effort at a company, these formal methodologies are well-tested and can provide the structure for achieving more success than when not utilized.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone\" src=\"data:image\/png;base64,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\" alt=\"what formal Continuous Improvement Program is utilized in order to cash ipolling peeriosity\" width=\"577\" height=\"312\" \/><\/p>\n<p><span style=\"font-size: medium;\">The second iPolling<sup>TM<\/sup> question looked at how extensively these <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/11\/formal-continuous-improvement-programs-in-shared-services\/\">formal process improvement methodologies<\/a> are actually being utilized to streamline the Customer Billing process.\u00a0 Combining the top two responses of Extensive Use (46%) and Moderate Use (24%), this shows that 70% of the companies participating in this research have involved formal process improvement on a significant basis in the Billing area.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone\" 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\" alt=\"what extent has Continuous Improvement Program in Order-to-Cash been utilized for streamlining ipolling\" width=\"577\" height=\"312\" \/><\/p>\n<p><span style=\"font-size: medium;\">Clearly, as was demonstrated by the company featured in this research abstract, as well as by many other companies worldwide, by helping focus the Order-to-Cash team on Continuous Improvement efforts, great results can be achieved both in cost savings and future cost avoidance.\u00a0 While the efforts to implement a structured program such as this may be fairly significant, the potential ongoing benefits can be a game-changer.<\/span><\/p>\n<p><span style=\"font-size: medium;\">How effective is the current Continuous Improvement effort in Order-to-Cash at your company?\u00a0 Are you dedicating the appropriate amount of time and resources to ensure the success of this effort?<\/span><\/p>\n<p><span style=\"font-size: medium;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/span><\/p>\n<div>\n<p>___________________________________________________________________________<\/p>\n<\/div>\n<p><span style=\"font-size: medium;\">\u201cPeercasts<sup>TM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.\u00a0<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolli<\/span><\/p>\n<div>\n<p><span style=\"font-size: medium;\">Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/span><\/p>\n<\/div>\n<p><span class='st_linkedin_large' st_title='Successfully Implementing a Continuous Improvement Program in Order-to-Cash' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F11%2Fsuccessfully-implementing-a-continuous-improvement-program-in-order-to-cash%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Successfully Implementing a Continuous Improvement Program in Order-to-Cash' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F11%2Fsuccessfully-implementing-a-continuous-improvement-program-in-order-to-cash%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Successfully Implementing a Continuous Improvement Program in Order-to-Cash' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F11%2Fsuccessfully-implementing-a-continuous-improvement-program-in-order-to-cash%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>The large number of processes found in a typical Order-to-Cash operation lends themselves very well to being the focus of a Continuous Improvement program.\u00a0 The challenge companies often face is implementing the program properly and then actively nurturing it on a go-forward basis. Recently on a Peeriosity PeercastTM, a major consumer products company with operations [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Successfully Implementing a Continuous Improvement Program in Order-to-Cash' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F11%2Fsuccessfully-implementing-a-continuous-improvement-program-in-order-to-cash%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Successfully Implementing a Continuous Improvement Program in Order-to-Cash' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F11%2Fsuccessfully-implementing-a-continuous-improvement-program-in-order-to-cash%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Successfully Implementing a Continuous Improvement Program in Order-to-Cash' 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