{"id":2239,"date":"2015-07-14T23:40:53","date_gmt":"2015-07-14T23:40:53","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2239"},"modified":"2022-08-09T07:31:59","modified_gmt":"2022-08-09T07:31:59","slug":"using-workflow-automation-to-improve-overall-performance-in-order-to-cash","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2015\/07\/using-workflow-automation-to-improve-overall-performance-in-order-to-cash\/","title":{"rendered":"Using Workflow Automation to Improve Overall Performance in Order-to-Cash"},"content":{"rendered":"

With the high-volume transaction activity found in the majority of Order-to-Cash (O2C) environments, the use of workflow technology to streamline operations<\/a> is an approach more companies are embracing.\u00a0 A recent Peeriosity PeercastTM<\/sup> in the Accounts Receivable research area featured a large pharmaceutical company that has developed a powerful workflow solution to simplify their O2C operation.<\/span><\/p>\n

ARLINK is the name of this customized internally-developed solution for automating the processing of cash and handling deduction resolution utilizing SAP Workflow.\u00a0 ARLINK sits on top of SAP, but accesses the SAP functions for posting cash, creating deductions, issuing credits, creating letters, performing some offsets, and sending resolution detail to a customer<\/a> via fax.<\/span><\/p>\n

The process is essentially paperless, unless paperwork is required by a customer, and uses a virtual folder for each item as the filing system.\u00a0 All documentation is created within SAP or from an outside source. Debit memos are received from the customer, checks are received from the bank and the documents are \u201cfiled\u201d in Documentum, their archiving system.\u00a0 No paper files are maintained.<\/span><\/p>\n

The following is a summary of how the workflow process takes place:<\/span><\/p>\n