{"id":2077,"date":"2015-03-20T19:06:21","date_gmt":"2015-03-20T19:06:21","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2077"},"modified":"2022-08-11T12:27:39","modified_gmt":"2022-08-11T12:27:39","slug":"developing-an-outsourcing-strategy-for-shared-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2015\/03\/developing-an-outsourcing-strategy-for-shared-services\/","title":{"rendered":"Developing an Outsourcing Strategy for Shared Services"},"content":{"rendered":"<p><span style=\"font-size: medium;\">Outsourcing back-office processes that are often found in a Shared Services center continues to grow in popularity as external service providers improve the quality of their services.\u00a0 It is important that <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/category\/shared-services-leadership\/\">Shared Services leaders<\/a> develop a strategy related to outsourcing so that they clearly understand how this alternative fits into the overall strategy.\u00a0 In addition, having a formal <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2021\/09\/shared-services-delivery-outsourced-or-captive\/\">outsourcing strategy<\/a> will help protect Shared Services by ensuring the evaluation for how to best source services is completed by those who understand the processes best, rather than being based on a \u201cbest guess\u201d by senior company management in response to an unsolicited bid from a service provider.<\/span><\/p>\n<p><span style=\"font-size: medium;\">As part of a recent Peeriosity Peercast<sup>TM<\/sup> on the topic of \u201cDeveloping a Shared Services Outsourcing Strategy\u201d, a major consumer products company shared their experiences in not only developing their outsourcing strategy but also what they learned in executing that strategy.\u00a0 While the full details of their presentation, including the recording of the Peercast<sup>TM<\/sup>, are available on demand to Peeriosity members, the following is a list of some of the key learnings that were shared with the other companies:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: medium;\"><strong>Scope<\/strong><\/span>\n<ul>\n<li><span style=\"font-size: medium;\">Define scope, document assumptions\u00a0 and changes<\/span><\/li>\n<li><span style=\"font-size: medium;\">Prioritize requirements and \u201cstay the course\u201d<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: medium;\"><strong>Business Orientation for Suppliers<\/strong><\/span>\n<ul>\n<li><span style=\"font-size: medium;\">Ensure that providers understand your business, scope, and complexity.\u00a0 Define what differentiates your company from other clients.<\/span><\/li>\n<li><span style=\"font-size: medium;\">Prepare thoroughly for provider informational and deep dive workshops<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: medium;\"><strong>Due Diligence<\/strong><\/span>\n<ul>\n<li><span style=\"font-size: medium;\">Define selection criteria upfront \u2013 including cultural and partner compatibility<\/span><\/li>\n<li><span style=\"font-size: medium;\">Conduct reference calls and on-site visits to provider service centers<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: medium;\"><strong>Project Resources<\/strong><\/span>\n<ul>\n<li><span style=\"font-size: medium;\">Staff the project with experienced resources<\/span><\/li>\n<li><span style=\"font-size: medium;\">Engage outside consultants to supplement internal knowledge with outside expertise<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-size: medium;\"><strong>Project Management<\/strong><\/span>\n<ul>\n<li><span style=\"font-size: medium;\">Large project with multiple streams of work and milestones<\/span><\/li>\n<li><span style=\"font-size: medium;\">Project Planning and management are key to achieving milestones<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-size: medium;\">The feature company also placed great emphasis on the importance of <a href=\"https:\/\/www.peeriosity.com\/shared-services\/articles\/2012\/10\/knowledge-management-and-shared-services-a-perfect-match\/\">proper change management<\/a>, with an extensive list of learnings to keep in mind in this area when carrying out an outsourcing transition project.<\/span><\/p>\n<p><span style=\"font-size: medium;\">A supporting iPolling<sup>TM<\/sup> question asked about the overall strategy related to outsourcing Shared Services processes.\u00a0 By far, the most prevalent response was \u201cCaptive with selective outsourcing\u201d, which was the strategy of 50% of the participating companies.\u00a0 This was followed by 20% of the companies preferring a solely captive approach, with no outsourcing component, and an additional 15% that utilize a hybrid model that is trending towards more use of outsourcing.\u00a0 Interestingly, only 10% have embraced the large-scale BPO approach where almost all work activities are outsourced.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone\" 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\" alt=\"response that best describes Outsourcing Strategy for Shared Services ipolling peeriosity\" width=\"576\" height=\"336\" \/><\/p>\n<p><span style=\"font-size: medium;\">Has your company developed a formal outsourcing strategy for its Shared Services operation?\u00a0 How prepared are you to make an informed decision if your company receives an unsolicited bid to <a href=\"https:\/\/www.investopedia.com\/terms\/o\/outsourcing.asp\" target=\"_blank\" rel=\"noopener\">outsource<\/a> major components of Shared Services?<\/span><\/p>\n<p><span style=\"font-size: medium;\">Who are <em>your<\/em> peers and how are you collaborating with them?<\/span><\/p>\n<div>\n<p>__________________________________________________________________________<\/p>\n<\/div>\n<p><span style=\"font-size: medium;\">\u201cPeercasts<sup>TM<\/sup>\u201d are private, professionally facilitated webcasts that feature leading member company experiences on specific topics as a catalyst for broader discussion.\u00a0 Access is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from attending or accessing discussion content.\u00a0 Members can see who is registered to attend in advance, with discussion recordings, supporting polls, and presentation materials online and available whenever convenient for the member.\u00a0 Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, attendees can easily communicate at any time with other attending peers by selecting them from the list of registered attendees.\u00a0<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u201ciPolling<sup>TM<\/sup>\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity\u2019s integrated email system, Peer Mail<sup>TM<\/sup>, members can easily communicate at any time with others who participated in iPolling.<\/span><\/p>\n<div>\n<p><span style=\"font-size: medium;\">Peeriosity members are invited to log into <a href=\"http:\/\/www.peeriosity.com\/shared-services\/\">www.peeriosity.com<\/a> to join the discussion and connect with Peers.\u00a0\u00a0 Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 To learn more about Peeriosity, <a href=\"https:\/\/www.peeriosity.com\/shared-services\/\">click here<\/a>.<\/span><\/p>\n<\/div>\n<p><span class='st_linkedin_large' st_title='Developing an Outsourcing Strategy for Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F03%2Fdeveloping-an-outsourcing-strategy-for-shared-services%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Developing an Outsourcing Strategy for Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F03%2Fdeveloping-an-outsourcing-strategy-for-shared-services%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Developing an Outsourcing Strategy for Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F03%2Fdeveloping-an-outsourcing-strategy-for-shared-services%2F' displayText='email'><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Outsourcing back-office processes that are often found in a Shared Services center continues to grow in popularity as external service providers improve the quality of their services.\u00a0 It is important that Shared Services leaders develop a strategy related to outsourcing so that they clearly understand how this alternative fits into the overall strategy.\u00a0 In addition, [&hellip;]<\/p>\n<p><span class='st_linkedin_large' st_title='Developing an Outsourcing Strategy for Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F03%2Fdeveloping-an-outsourcing-strategy-for-shared-services%2F' displayText='linkedin'><\/span><span class='st_twitter_large' st_title='Developing an Outsourcing Strategy for Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F03%2Fdeveloping-an-outsourcing-strategy-for-shared-services%2F' displayText='twitter'><\/span><span class='st_email_large' st_title='Developing an Outsourcing Strategy for Shared Services' st_url='https%3A%2F%2Fwww.peeriosity.com%2Fshared-services%2Farticles%2F2015%2F03%2Fdeveloping-an-outsourcing-strategy-for-shared-services%2F' displayText='email'><\/span><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.2 (Yoast SEO 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