{"id":2033,"date":"2015-01-28T18:32:54","date_gmt":"2015-01-28T18:32:54","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=2033"},"modified":"2022-08-11T21:56:57","modified_gmt":"2022-08-11T21:56:57","slug":"charging-customers-and-setting-prices-in-shared-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2015\/01\/charging-customers-and-setting-prices-in-shared-services\/","title":{"rendered":"Charging Customers and Setting Prices in Shared Services"},"content":{"rendered":"

Unlike a traditional corporate activity or a move towards centralized processes, Shared Services has typically considered an independent \u201cbusiness within the business\u201d, following a customer-focused approach and often charging out for services using a pricing\/charge-back model.\u00a0 While pricing can be a method for recovering costs, it can also play a role in the change management process<\/a> by influencing the behaviors of customers by supporting greater standardization<\/a> and a shift away from higher-cost activities.\u00a0<\/span><\/p>\n

As discussed below, only 36% of member companies use a service pricing model, with many relying on other methods to influence customer behavior and implement more efficient standard processes.\u00a0 Regardless of the approach selected, there are important lessons to be learned from understanding the design at companies that include service pricing as part of their strategy.<\/span><\/p>\n

Recently, a Peeriosity member company with business activities in all major geographic regions, except the Americas, discussed the important role that pricing has played in the implementation of Shared Services as part of a members-only PeercastTM<\/sup> in our Shared Services Leadership research area.<\/a><\/span><\/p>\n

The feature company described its interest in developing a commercial model where internal customers were charged for services.\u00a0 Here are some reasons why:\u00a0<\/span><\/p>\n