{"id":1966,"date":"2014-11-24T18:37:00","date_gmt":"2014-11-24T18:37:00","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=1966"},"modified":"2022-08-11T23:47:39","modified_gmt":"2022-08-11T23:47:39","slug":"transforming-data-analysis-in-shared-services","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2014\/11\/transforming-data-analysis-in-shared-services\/","title":{"rendered":"Transforming Data Analysis in Shared Services"},"content":{"rendered":"

With the advent of ERP systems and a myriad of data warehouses and analysis tools over the past 20 years, companies often find themselves in the position of having plenty of information, but little in the way of actionable analysis and reporting as a result of implementing new technologies. Yet the truth remains that accurate and current data is required to make the best decisions for driving change in Shared Services.<\/span><\/p>\n

A PeercastTM<\/sup> in the Shared Services Leadership research area<\/a> featured a large global professional services company that was focused on making dramatic improvements to its Shared Service processes.\u00a0 They had a tremendous amount of data and hundreds of metrics that unfortunately weren\u2019t driving desired changes.\u00a0 Existing metrics<\/a> were too complex, were primarily focused on process volumes instead of measuring defects, didn\u2019t drive the right behaviors, and often didn\u2019t have the right audience.<\/span><\/p>\n

When this company considered the data available, they discovered that data was often redundant and in separate silos, with different interpretations of the same data and no single source of the truth.\u00a0 Separate reports were run in each department, with little actionable results coming out of the process.<\/span><\/p>\n

The proposed solution was to use business analytics to provide a consistent view of data and highlight insights that can drive decision-making and strategy.\u00a0 The new tools provided:<\/span><\/p>\n