{"id":1236,"date":"2013-10-04T18:24:52","date_gmt":"2013-10-04T18:24:52","guid":{"rendered":"https:\/\/www.peeriosity.com\/shared-services\/articles\/?p=1236"},"modified":"2022-06-24T05:18:49","modified_gmt":"2022-06-24T05:18:49","slug":"shared-services-support-for-operations-in-brazil","status":"publish","type":"post","link":"https:\/\/www.peeriosity.com\/shared-services\/articles\/2013\/10\/shared-services-support-for-operations-in-brazil\/","title":{"rendered":"Shared Services Support for Operations in Brazil"},"content":{"rendered":"

For companies that are not headquartered in South America, making decisions on how to best support operations in the region is complicated not only by language barriers but also by a range of local and national statutory requirements for how business transactions are completed and documented.\u00a0 <\/span>This is particularly true for Brazil, the 7th<\/sup> largest global economy, the second-largest economy in the western hemisphere, and the largest economy in Latin America<\/a>.\u00a0 <\/span>And, while it shares many attributes with its neighbors in South America, with Portuguese as the primary language, Spanish-speaking isn\u2019t one of them.\u00a0 <\/span><\/span><\/p>\n

A recent inquiry by a Peeriosity member using iPolling1<\/sup> in the Shared Services Leadership research area<\/a> asked the question \u201cIf you have operations in Brazil, what is the status for Shared Services providing support?\u201d, with a follow-up question, \u201cIf Shared Services supports operations in Brazil, what is your organizational structure for providing support?\u201d.\u00a0\u00a0\u00a0 <\/span>With over 20 companies with operations in Brazil participating in the poll, results for the first question indicate that 50% have implemented Shared Services support for Brazil operations, and results for the second question suggest that companies implemented Shared Services using a wide range of approaches.\u00a0 <\/span>Good to know; however, a closer look at the details suggests that there is more to the story.<\/span><\/p>\n

The following chart takes a closer look at the results from the first question.\u00a0 <\/span>While 50% have implemented and 15% are currently evaluating, another 15% either failed in their first attempt or evaluated the options and decided not to move forward.\u00a0\u00a0 <\/span>Here are the details:<\/span><\/p>\n

\u00a0<\/span>\"status<\/p>\n

For companies who decided to have Shared Services support operations in Brazil, over half support Brazil from within the country, with 33% using a regional center that is located in Brazil and 20% setting up a national center that supports Brazil only.\u00a0 <\/span>An additional 40% provide support from a regional center that is located outside of Brazil and 7% support Brazil from a global center that is located outside of the country.<\/span><\/p>\n

\u00a0<\/span>\"ipolling<\/p>\n

Comments from iPoll participants provide additional insight:<\/span><\/p>\n

\u00b7<\/span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>We have a global Service center in the US. We have implemented some financial operations<\/a> from Brazil with mixed success and we are continuing to work on the transition. <\/span><\/em><\/p>\n

\u00b7<\/span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>We largely support Brazil out of our North America and Latin America center<\/a> in Costa Rica, but we also have some personnel who are based in Brazil.<\/span><\/em><\/p>\n

\u00b7<\/span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>We have a Shared Service Center in Brazil supporting Brazil only.\u00a0 <\/span>Due to the regulatory environment and complexities, it is difficult to support Brazil remotely.<\/span><\/em><\/p>\n

\u00b7<\/span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Primary support is from a regional center located in Brazil.\u00a0 <\/span>Some support is provided out of a satellite center in Mexico.<\/span><\/em><\/p>\n

Collaborating with peers who have \u201cbeen there and done that\u201d on resourcing and statutory requirements for Brazil has proven extremely valuable from a cost, effectiveness, and time savings perspective for our members.<\/span><\/p>\n

If your company has operations in Brazil, does your Shared Services organization provide support?\u00a0 <\/span>How well is your approach working, and would you benefit from being able to collaborate directly with other companies with relevant experience?<\/span><\/p>\n

Who are your<\/em><\/span> peers and how are you collaborating with them?<\/span><\/p>\n

1 <\/span><\/sup>\u201ciPolling\u201d is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. <\/span>Using Peeriosity\u2019s integrated email system, Peer MailTM<\/sup>, members can easily communicate at any time with others who participated in the iPoll. <\/span><\/p>\n

\n

Peeriosity members are invited to log into <\/span>www.Peeriosity.com<\/span><\/a> to join the discussion and connect with Peers.\u00a0\u00a0 <\/span>Membership is for practitioners only, with no consultants or vendors permitted.\u00a0 <\/span>To learn more about a Peeriosity membership <\/span>Click here<\/span><\/a>.<\/span><\/p>\n<\/div>\n

\n

<\/span><\/span><\/span><\/p>","protected":false},"excerpt":{"rendered":"

For companies that are not headquartered in South America, making decisions on how to best support operations in the region is complicated not only by language barriers but also by a range of local and national statutory requirements for how business transactions are completed and documented.\u00a0 This is particularly true for Brazil, the 7th largest […]<\/p>\n

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