Introduction With the wide variety of regulatory requirements in Europe, developing an effective and efficient approach to billing customers amid this complexity can be a challenge, to say the least. This research abstract looks at the recent experiences of a major corporation that has implemented a European customer billing system, including the results of developing […]
Introduction With a large number of major corporations now actively utilizing Intelligent Automation, it is important to ensure that Internal Audit is included appropriately in the development and implementation activities of this powerful technology. With the introduction of Intelligent Automation comes a set of new challenges in the critical area of audits and controls, with […]
Introduction Centralizing travel expense report processing as part of Shared Services requires a more sophisticated approach, with travelers and reviewing managers located hundreds, if not thousands, of miles away from the processing center. Yes, placing responsibility and accountability with the department manager responsible for the expense is necessary, but that does not fully excuse Shared […]