Peeriosity Insights: Recent Research Findings Summarized insights.To view detailed research results, contact us to inquire about membership.


Peeriosity Shared Services Senior Executive Forum – Orlando, Florida

On February 16th 2012, Peeriosity hosted a Senior Executive Forum at the Marriott World Center in Orlando, Florida, with attendance restricted to the senior-most leaders of  Shared Services at Peeriosity member companies. Executives from leading Shared (Business) Services organizations attended … Continue reading

Posted in Senior Executive

Creating a Shared Services Environment that Fosters Employee Development and High Morale

The best technology and processes and in the world will not deliver superior results if your  Shared Services team is not fully engaged. The challenge for Shared (or Business) Services leaders is to create and maintain an environment where their … Continue reading

Posted in Senior Executive, Shared Services Leadership

Customer Support Models for Shared Services – The Gateway for Excellent Service and Continuous Improvement

Companies put a great emphasis on developing support models for their external customers. But what about support models for the internal customers who execute all of the activities to deliver value to the external customer? As Shared (or Business) Service … Continue reading

Posted in Senior Executive, Shared Services Leadership

Utilizing End-to-End Process Design in a Shared Services Environment

Implementing end-to-end process design can be a powerful way for your Shared Services operation to evolve to the next level of adding value to your company. Tremendous value can be realized when an entire process, such as Purchase-to-Pay or Order-to-Cash, … Continue reading

Posted in Senior Executive, Shared Services Leadership

Global OTC Process – Right Work in the Right Place

The Order-to-Cash (“OTC”) process can be the most sensitive when it comes to addressing globalization or even in-country standardization for that matter. Direct interaction with external customers, for a number of plausible reasons, is generally thought best handled as a … Continue reading

Posted in Senior Executive, Shared Services Leadership, Accounts Receivable

Pricing Models for Shared Services

Internal service organizations, whether Global Business Services,  Shared Services, or something similar, usually have a core tenet that they “run like a business” as a key difference to being just another corporate function. In addition to signaling a greater customer … Continue reading

Posted in Senior Executive, Shared Services Leadership

Measuring and Improving Customer Satisfaction for Shared Services Organizations

Many Shared Services leaders can, off the top of their heads, quickly quote you their organization’s KPIs, SLAs, volume growth, headcount reduction, and percent cost saving reductions for each of the past five years. Ask them how satisfied their customers … Continue reading

Posted in Senior Executive, Shared Services Leadership

Peeriosity Senior Executive Forum Hosted by General Motors

On September 20th 2011 the initial face-to-face forum of senior executive members of Peeriosity was hosted by General Motors in Detroit. With over 30 executives in attendance, the forum focused topics that members selected as the most pressing and ones … Continue reading

Posted in Senior Executive

Driving Employee Engagement and Development in Shared Services

More than technology or processes, the foundation of a solid Shared Services organization is their people. It’s critical for leaders to create an environment and culture that keeps the team engaged, customer-focused, and innovative. While evaluating various sourcing options, striving … Continue reading

Posted in Senior Executive, Shared Services Leadership

Sourcing Shared Services – Captives with Selective Outsourcing Gaining

Only a few years ago, it seemed that leaders of Shared Services used to debate the merits of being a “captive” versus “outsourcing” as if it was an either/or decision. The discussion quickly started to include more terms, like nearshore … Continue reading

Posted in Senior Executive, Shared Services Leadership