Description:
The variety of applications for the use of Chatbots is extensive in the corporate back office, including Human Resources related activities.
This Peercast will look at the efforts of one of our member companies in utilizing Chatbot technology as an entry point to their HR Shared Services contact center, including how the technology was selected and implemented.
Background: One popular approach to providing support to the employee base is through the use of an employee contact center. This poll looks at the utilization of this type of structure and the type of automation being leveraged to support this organization.
One global contact center | 19% | |
Multiple regional centers (Americas, AsiaPac, etc.) | 42% | |
Multiple centers supporting one or more countries, but not entire regions | 13% | |
Contact centers supporting separate business units | 10% | |
Other (Please Comment) | 3% | |
No employee contact center utilized | 13% |
Highly Automated - Use of leading-edge technology, such as bots, AI, etc. | 0% | |
Moderately Automated - Strong use of advanced call center technology | 16% | |
Limited Automation - Use of standard call center technology | 72% | |
No employee contact center utilized | 13% |