Measuring Productivity Across HR Shared Services

Description: A key tenet of HR Shared Services is to be able to significantly increase productivity through automation, process optimization, consolidation, and standardization, while not sacrificing customer service or quality. Being able to measure the success of that effort can be challenging, since such diverse processes are typically found in an HRSS environment.

During the Peercast, our feature company will share their experiences in this area, including the issues and challenges faced during design and implementation.