Poll Title: Assignment of Collection Workload
Background: This poll looks at the different approaches companies take in assigning the collection workload and how satisfied they are with that approach.
Poll Question: How is the collection workload assigned to the collectors at your company?
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Individuals have specifically defined customers consistent from period to period |
65%
|
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Multiple individuals are responsible as a self-directed team for a pool of customers |
6%
|
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Dynamic workflow assignment where tasks are generated and assigned based on some queueing function daily/weekly/monthly |
18%
|
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Workload assigned by manager on weekly/monthly basis |
0%
|
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Other (Please Comment) |
12%
|
